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These are the website terms and conditions of ONE BOX LTD trading as “One Box Meals” in the UK.

We operate the website www.oneboxmeals.com (the “Website”).

Please read these terms and conditions carefully before using One Box Meals Service.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


By subscribing and placing an Order for Goods through the Service, You warrant that (i)You are legally capable of entering into binding contracts, (ii) You are a resident in the UK; (iii) You are accessing our site from that country.

You should understand that by ordering any of our Products or subscribing to our meal-kit subscription Service, you agree to be bound by these terms and conditions.

These Terms and Conditions were most recently updated on 22 September 2020.

If you subscribe or order Products after we have published any changes you will be bound by those changes. You should check prior to each order to ensure that you understand the precise terms & conditions applicable to your visit to our Website, or subscription purchase.


If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.


Our website is only intended for use by people residing in the United Kingdom of Great Britain. Unfortunately, we are unable to accept orders from individuals outside of the UK Mainland at the moment.

The Service is only available with a paid Subscription. You will be billed in advance on a recurring and periodic basis consistently weekly. Your Subscription is on a rolling basis unless You cancel it or the Company cancels it.


You may cancel Your Subscription at any time either through Your Account settings page or by contacting the Company.

Cancelling your subscription is easy. You just need to go to your account area on our Website and follow the cancellation steps (this must be arranged by 11pm on the Saturday or Monday before the following week’s delivery)


Payment for all Products and Services must be by credit or debit card. We accept payment with Visa, Mastercard, and Amex.

Payment details are stored securely by a third party to allow recurring payment for future orders. Further details are set out in our privacy policy available on our Website. One Box Meals does not have access to view your full credit or debit card details.

It is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.


You shall provide the Company with accurate and complete billing information including full name, address, county, postcode, telephone number, and a valid payment method information. Payments are processed consistently every 7 days after you subscribe and make your first payment unless you cancel your subscription within the specified timeframe (11pm on the Saturday or Monday before the following week’s delivery.)

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

We reserve the right to suspend or terminate your service when there is an outstanding balance on your One Box Meals account.


The Company, in its sole discretion and at any time, may modify the Subscription fees.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.


Except when required by law, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.

If you are unhappy with your box for a legitimate reason such as: the box was missing ingredients, the box was damaged or the box did not arrive (excluding the points referenced in our ‘Delivery’ clause, we will offer an appropriate refund where possible.

Please take photos where possible. Providing photos of any damage is useful for us to see what has gone wrong.


The images of Products on our Website are for illustrative purposes only. The Products you receive may differ slightly from those illustrated on our Website.

It is your responsibility to open, inspect and store the Products appropriately upon delivery. You are also responsible for the preparation and cooking of our Products. One Box LTD accepts no liability for any loss, damage or injury caused as a result of the incorrect storage, preparation or cooking of our Products.

One Box recipe cards include details of all applicable allergens that may be contained within our Products. It is your responsibility to check all packaging and our Website to ensure that any Product does not contain an allergen relevant to you. Our Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly. As a company we undertake extensive checks to comply with our legal obligations before using all third-party suppliers, in instances where a third party issues a product recall, we accept no liability for any loss, damage or injury caused by incorrect labelling or an ingredient recall.

Products are subject to availability and market conditions. If any of the products you have ordered are not available, we will endeavour where possible to offer a reasonable substitute. We will notify you of any substituted items via email prior to delivery where possible giving you the opportunity to accept or reject the item prior to delivery. If you are not happy with any substitution, please contact us at info@oneboxmeals.com


We may offer discount codes and promotions.

We reserve the right to withdraw any discount code for any reason at any time.


Please be aware, as our Products contain fresh and perishable food, you are not entitled to the usual rights of consumers to return goods within 14 days after you receive them because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.


Delivery time slots received via Email are an estimation of arrival and not a guarantee delivery time. We reserve the right to deliver your box at any point on the stipulated delivery day.

If no one is available at the stated delivery address to take your order, our authorised courier company, will follow the delivery instructions provided to us by you. If you have not stipulated instructions to leave in a safe place your order will be left in a place that the authorised courier company deems as safe. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

One Box Meals will have completed our deliver obligation once the courier has delivered your box at the safe place stipulated by you, or the box is considered safe by the courier.

One Box Meals reserves the right to change your delivery date with prior notice.

If we have left your Product in your safe place, or a place deemed safe by our courier, and the Product is stolen or damaged, we do not accept liability, but may offer you a refund or other compensation at our complete discretion.

Refusal of the box does not nullify the charge for the Service. One Box Meals will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company.


Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, death or personal injury caused by our negligence; fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979, defective products under the Consumer Protection Act, damages for loss of profits, loss of data or other information, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.


Once you have subscribed to One Box Services you irreversibly authorise us to quote from your comments on our Website and in any advertising or social media we may create or contribute to.


We will not be liable or responsible for any delay or failure to deliver any of our obligations under this Service that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event is any unforeseeable circumstances that prevent someone from fulfilling a contract. This includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

– Strikes, lock-outs or other industrial action;
– Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
– Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
– Impossibility of the use of public or private telecommunications networks; and
– The acts, decrees, legislation, regulations or restrictions of any government.

Our ability to fulfil any contractual service is considered suspended for the duration that the Force Majeure Event continues. We will make every effort to find a remedy to restore our services during a Force Majeure Event where possible.


We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

If you breach these Terms of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.


These conditions are governed by and construed in accordance with the laws of England and Wales. We both agree to submit to the exclusive jurisdiction of the courts of England and Wales, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms of Use in the UK.